Privacy policy

When you buy, we collect your name, email address, shipping address and order history. Card details go straight to our payment processor; we never see or store a full card number.

If you sign up for the guide, we collect your email address. If you write to us, we keep the conversation so we can help you next time.

Like most sites, our servers record basic technical data such as your browser type, the pages you visit and the rough region you visit from.

• To process, ship and follow up on your order, including the next delivery on a plan.
• To send the guide you asked for and service messages about your order or plan.
• To answer your questions and honour the 120-day money-back guarantee.
• To understand how the site is used and fix what is broken.

Only companies that help us run the shop: the payment processor, the warehouse and carrier that pack and ship your order, the email service that sends your messages, and the analytics tool that counts visits. Each may use your data only to do that job for us.

We do not sell your personal information, and we do not share it with advertisers.

We use the cookies needed to keep your cart and to measure how the site performs. You can clear or block cookies in your browser; the cart will not remember you if you do.

• Every marketing email has an unsubscribe link. Service emails about an order cannot be switched off while the order is open.
• You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Write to hello@regrovia.com and we will reply within one business day.
• Depending on where you live, you may have further rights under state privacy law. We honour them on request.

Your data is stored with providers that encrypt it in transit and at rest, and only the people who need it to serve you can reach it. We keep order records for as long as tax and consumer law require, and delete the rest when it is no longer needed.

The site and the product are for adults 18 and over. We do not knowingly collect data from anyone younger.

If this policy changes, the date at the top changes with it. The company responsible for your data is [Company legal name], [Street address, City, State ZIP]. Questions go to hello@regrovia.com or through the contact page.